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February 13, 2007
Mixed Feelings
I buzzed over to Colleen's place the other morning (as I do everyday, she's so good about the regular posting!), and saw that she referenced my nifty Namaste bag. It reminded me that I had taken pictures of it, put hadn't posted about it yet. (Unlike Colleen, I'm not so good about the regular posting.)
It's a delightful bag -- roomy, expandable and in some of my favorite colors -- both inside and out! Jason really knows how to spoil a girl.
The thing that really got me to post was Colleen's reference to the problems I had with the bag. Jason and I exchanged presents before we left for our holiday trip to London, and I was thrilled to have it to pack my knitting and carry it on in the plane. It was spacious enough to accomodate my knitting projects as well as my purse, a book, and a few other small travel necessities. It's a bit tall to fit under the airplane seats (especially in the ultra-cramped environs of trans-Atlantic cattle class, ugh), but it's maleable enough to make it work with a little persistence.
A few days after we arrived, however, I noticed that one of the seams was beginning the fray and separate on the back of the bag. I was disappointed, but put off doing anything about it until our whirlwind travels ended -- we got back from the UK and turned around for Boston about a week later. It was during this jaunt to Boston that I saw Colleen at Knitsmiths, and by that time there was another fraying/separating spot on the front of the bag as well.
When we got home again, Jason e-mailed the folks at Namaste to let them know. They were extremely apologetic, and offered to send me a brand new bag as well as a shipping label to return to defective one. I got it just a few days later -- with a nice note, too! It's too bad that the bag started to come apart so quickly, but Namaste's response was just right: apologize and quickly and efficiently replace the bag. I haven't had a chance to use the new one to see how it holds up, but I can certainly attest to good customer service.
Posted by shannon at February 13, 2007 11:54 AM | For related posts:
Comments
Awesome! I need to do a bag update post. I'll let everyone know.
Posted by: colleen at February 13, 2007 4:53 PM
Always good to know which companies are responsive and which aren't--also good to know that the bags could be prone to early signs of coming apart! Thanks.
Posted by: Mintyfresh at February 13, 2007 8:47 PM
You know, I have one of those bags and I just noticed last week that the fabric on the back has worn thin where it rubs against me when I'm carrying it. I've only had the bag since May and use it only once or twice a week. I'm glad to hear the manufacturer was so good about your bag. I'll have to get in touch with them too.
Posted by: Laura at February 17, 2007 12:18 PM
Thanks for reviewing the bag here for us all - I am looking for a new bag and they are quite expensive so it's good to know they pulled through for you. It looks great! I'mn jealous of you being able to take knitting onboard as carry on luggage - not allowed to here for security reasons... My fingers get bored on plane trips so I end up munching lollies!
Posted by: Joy at March 7, 2007 4:34 AM