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February 13, 2007
Mixed Feelings
I buzzed over to Colleen's place the other morning (as I do everyday, she's so good about the regular posting!), and saw that she referenced my nifty Namaste bag. It reminded me that I had taken pictures of it, put hadn't posted about it yet. (Unlike Colleen, I'm not so good about the regular posting.)
It's a delightful bag -- roomy, expandable and in some of my favorite colors -- both inside and out! Jason really knows how to spoil a girl.
The thing that really got me to post was Colleen's reference to the problems I had with the bag. Jason and I exchanged presents before we left for our holiday trip to London, and I was thrilled to have it to pack my knitting and carry it on in the plane. It was spacious enough to accomodate my knitting projects as well as my purse, a book, and a few other small travel necessities. It's a bit tall to fit under the airplane seats (especially in the ultra-cramped environs of trans-Atlantic cattle class, ugh), but it's maleable enough to make it work with a little persistence.
A few days after we arrived, however, I noticed that one of the seams was beginning the fray and separate on the back of the bag. I was disappointed, but put off doing anything about it until our whirlwind travels ended -- we got back from the UK and turned around for Boston about a week later. It was during this jaunt to Boston that I saw Colleen at Knitsmiths, and by that time there was another fraying/separating spot on the front of the bag as well.
When we got home again, Jason e-mailed the folks at Namaste to let them know. They were extremely apologetic, and offered to send me a brand new bag as well as a shipping label to return to defective one. I got it just a few days later -- with a nice note, too! It's too bad that the bag started to come apart so quickly, but Namaste's response was just right: apologize and quickly and efficiently replace the bag. I haven't had a chance to use the new one to see how it holds up, but I can certainly attest to good customer service.
Posted by shannon at February 13, 2007 11:54 AM